Direct To Consumer Programs
  
PLEASE NOTE:  For our Direct To Consumer Lending Programs, your customer MUST be the one who contacts the lender with questions or updates.  Merchants are NOT allowed to contact any Direct To Consumer lenders on behalf of their customer.  You, as the merchant, can provide the contact information below to your customer, but may not contact the lender directly.  Please ensure you follow this simple rule, our lenders are expecting to ONLY hear from borrowers who are trying to obtain loans, NOT merchants.
  
  
  
Hours:  6AM - 6PM (PST)  Monday - Friday

Phone:  1-866-615-6319

Email:  Click Here (Borrower Must First Login For Email Support)

Address: 
101 Second Street, 15th Floor
San Francisco, CA 94105

Borrowers should have their loan number ready when contacting Prosper for support.  You can locate your loan number by logging into your account, clicking Borrowing, and then clicking your loan title. Your loan number will be under the title on the next page.
  
   
Hours:  24/7 Support 

Phone:  800-712-5407

Fax:  312-264-0891 

Email:  support@avantcredit.com

Address:
640 N. La Salle Dr., Suite 535
Chicago, Illinois 60654

AvantCredit has friendly, understanding representatives that are available to assist your customers 7 days a week.  They are dedicated to answering your questions by phone, email or online chat. 
  
  
  

Hours:  
6AM - 5PM (PST)  Monday - Friday
9AM - 12PM (PST) Saturday

Phone:  There Is NO Phone Support Provided By This Lender

Best Way To Contact Lender:  Borrowers who need to contact LightStream should complete the contact form that is found on LightStreams website.  The lender will then contact the borrower directly.  Unfortunately, there is no other way to contact this lender directly.
  
 
  

Direct To Merchant Programs
  
  
Hours:
Merchant Services:  
4AM - 4PM (PST)  Monday - Friday
9AM - 2PM (PST)  Saturday

Credit Department:
6AM - 9PM (PST)  Monday - Saturday
8AM - 6PM (PST)  Sunday

Borrower Customer Service:
6AM - 5PM (PST)  Monday - Friday

Phone:
Merchant Customer Service: 877-486-6785
Credit Department: 800-548-5545
Borrower Customer Service: 877-486-3442

Fax:
Merchant Services Fax Number: 800-245-7491
Credit Department Fax Number: 800-726-8555
 
Merchant Services Email Address:  sales@hccredit.com
 
Address:
PO Box 829
Springdale, AR 72765-0829
  
Hours:
Merchant Services:  
8AM - 7PM (PST)  Monday - Friday
10AM - 4PM (PST)  Saturday
CLOSED SUNDAY

Phone:
Merchant Client Services: (866) 337-2537   ext. 5
Borrower Customer Service: (866) 337-2537   ext. 2002

Fax:  (866) 850-0786

Email Support:  clientservices@easypayfinance.com
  
Website For Borrowers To Make Payments:  
www.payduvera.com

Address:
PO Box 2549
Carlsbad, CA 92018-2549

  
 
 
  
Hours:  

  
Phone:
Toll Free: 877-203-2785
Direct: 330-754-1297

Fax:  330-777-8831

Email:  info@WhitebridgeFinancial.com
  
Address:
1575 Corporate Woods Parkway
Suite 200
Uniontown, Ohio 44685

  

Hours:  

 
Phone:
Merchant Support: (877) 789-4384
Borrower Support: (877) 557-3769

Fax:  877-684-7829

Email: customer@snapfinance.com

Address:
136 E South Temple
Ste 2420
Salt Lake City, UT 84111-1185
  
  

First Look Approval Contact Information
  
   
Client Support Email:  Support@FirstLookApproval.com 

Client Fax Number:  858-707-7879

Phone Support:  Please Email Us For The Fastest Response 


The best (and fastest) way to contact First Look Approval is by email. Simply send an email to support@firstlookapproval.com and a member of our team will contact you within 24 hours (usually MUCH quicker).  If you have an urgent question or need help right away, we recommend you contact the lender you're working with directly.  

First Look Approval strives to provide fast responses by email and promises to get in contact with you as quickly as possible.  If the issue requires First Look Approval calls you by phone, please make note of that and include the best phone number for First Look Approval to contact you at.  If it is easier for you, you can also use the contact form to the right to contact First Look Approval.  Regardless of how you get in touch with us, please be specific with how First Look Approval can be of assistance to you.